Privacy Policy

Enhance Therapy Australia

Last updated: 9 October 2026
 

1. Introduction

Enhance Therapy Australia is a privately owned allied health practice based in Huntingdale, Western Australia, providing speech pathology and occupational therapy services to children and adults.

We are committed to protecting the privacy, confidentiality and security of our clients' personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and applicable healthcare privacy requirements.

This policy explains how we collect, use, store, disclose and protect personal information.
 

2. Information We Collect

To provide safe, effective and individualised healthcare services, we may collect:

• Personal details, including names, dates of birth, addresses and contact information.

• Parent, guardian and emergency contact details.

• Medical histories, diagnoses, developmental histories and health information.

• Speech pathology and occupational therapy assessments, clinical notes, therapy plans and progress reports.

• NDIS participant information, funding details and relevant support plans.

• Medicare details and billing information.

• Information provided by schools, childcare centres, medical practitioners and other healthcare professionals.

• Information submitted through our website, email, telephone or referral forms.

We collect sensitive health information with appropriate consent or where otherwise permitted by law.
 

3. How We Collect Information

Personal information may be collected directly from clients, parents or legal guardians through:

• Initial enquiries and registration forms.

• Face-to-face consultations and assessments.

• Telephone calls, emails and website enquiries.

• Clinical assessments and therapy sessions.

• Referrals from healthcare professionals, schools and other service providers.

• NDIS and Medicare-related documentation.

Where practicable, we collect information directly from the individual or their authorised representative.
 

4. How We Use Personal Information

We collect and use personal information to:

• Provide speech pathology and occupational therapy assessments and treatment.

• Develop individualised therapy plans and clinical recommendations.

• Maintain accurate clinical records and progress notes.

• Communicate with clients, parents, caregivers and authorised professionals.

• Coordinate multidisciplinary care.

• Process appointments, invoices, payments and eligible funding claims.

• Meet professional, legal and regulatory obligations.

• Improve the quality and safety of our services.

We do not sell clients' personal or health information to third parties.
 

5. Disclosure of Information

We may share relevant personal information with authorised parties where consent has been obtained or disclosure is otherwise permitted or required by law.

These parties may include:

• General practitioners, paediatricians and medical specialists.

• Other allied health professionals involved in client care.

• Schools, childcare centres and educational professionals.

• The National Disability Insurance Agency (NDIA).

• NDIS plan managers and support coordinators.

• Medicare and relevant government agencies.

• Approved technology, administration and billing service providers.

We take reasonable steps to ensure that information is disclosed only where appropriate and necessary.
 

6. Storage and Security

Enhance Therapy Australia uses electronic practice management and business systems, including Cliniko, to manage client information and clinical documentation.

We take reasonable steps to protect personal information from misuse, loss, interference, unauthorised access, modification and disclosure.

Our privacy and security measures include role-based access to confidential records, password-protected systems, staff confidentiality obligations and appropriate administrative safeguards.

Personal information is retained for periods required by applicable laws and professional obligations. When information is no longer required and there is no legal obligation to retain it, we take reasonable steps to securely destroy or de-identify it.
 

7. Children's Privacy

As a predominantly paediatric allied health practice, we recognise the importance of protecting children's personal and sensitive health information.

We obtain consent from parents, legal guardians or clients themselves, as appropriate to their age, capacity and applicable legal requirements.

Children's information is used for assessment, treatment, care coordination and related healthcare purposes.

We respect the privacy rights of children and families and only disclose information where authorised or legally permitted.
 

8. Website Privacy, Cookies and Advertising

Our website may collect information submitted voluntarily through contact forms and enquiries.

We may also use website analytics, cookies and online advertising technologies, including Google advertising services, to understand website traffic, measure advertising performance and improve our online services.

These technologies may collect information such as browser type, device information, website interactions and approximate location.

Visitors can manage cookies through their browser settings and any cookie preferences offered on our website.

We do not intentionally use sensitive clinical or health information for targeted advertising.
 

9. Accessing and Correcting Information

Clients and authorised representatives may request access to their personal information or request corrections where information is inaccurate, incomplete or outdated.

Requests can be made by contacting our administration team.

We may need to verify identity or authority before providing access. Requests will be handled in accordance with applicable privacy laws, including any lawful exceptions.
 

10. Overseas Disclosure and Third-Party Providers

We use third-party technology providers to support our clinical and administrative operations.

Some providers may store or process information outside Australia. Where overseas disclosure occurs, we will comply with applicable Australian privacy obligations and take reasonable steps to protect personal information.

Details about overseas disclosures and relevant countries will be provided where applicable and reasonably practicable.
 

11. Privacy Complaints

If you have concerns about how your personal information has been handled, please contact Enhance Therapy Australia.

We will review privacy complaints, investigate concerns where appropriate and respond within a reasonable timeframe.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au
 

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in legislation, professional obligations, technology or our business operations.

The latest version will be available on our website.



 

13. Contact Us

Enhance Therapy Australia

Huntingdale, Western Australia

Email: reception@enhancetherapy.com.au

Phone: 0423775831

Website: www.enhancetherapy.com.au

Privacy Contact: Practice Manager / Clinical Director

For privacy enquiries, requests to access or correct personal information, or complaints, please contact our administration team using the details above.